Privacy Policy for West28 Casino

Effective Date: 1 June 2026

Welcome to West28 Casino. Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

Identity Information: such as your name, date of birth, and gender;
Contact Information: including your email address, postal address, and phone number;
Account Information: username, password, and account preferences;
Payment Information: credit/debit card details, bank account information, and transaction history;
Technical Data: IP address, browser type, device information, and browsing behaviour on our site;
Verification Data: documents or information required to verify your identity and age, as required by law;
Communication Data: your correspondence with us, including support requests and feedback.

2. How We Collect Your Information

Your information is collected when you:

Register an account with West28 Casino;
Make deposits or withdrawals;
Contact customer support;
Participate in promotions or surveys;
Use our website and services.

3. Use of Your Information

We use your personal information to:

Provide and manage your account and services;
Process transactions and payments;
Verify your identity and comply with legal and regulatory requirements;
Communicate with you about your account, promotions, and updates;
Improve our services and website functionality;
Prevent fraud and ensure security;
Comply with applicable laws and regulations.

4. Disclosure of Your Information

We may disclose your personal information to:

Our service providers and partners who assist in operating our business (e.g., payment processors, IT services);
Regulatory authorities, law enforcement, or government agencies as required by law;
Credit reporting agencies for verification and fraud prevention;
Other third parties with your consent.

We ensure that any third parties we disclose your information to are bound by confidentiality and data protection obligations.

5. International Transfers

Your information may be transferred to and stored in countries outside Australia. We take reasonable steps to ensure that overseas recipients provide a similar level of protection for your personal information.

6. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access and obtain a copy of your personal information;
Request correction of any inaccurate or incomplete information;
Request deletion of your personal information, subject to legal obligations;
Withdraw consent where applicable;
Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under 18, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

West28 Casino Privacy Officer
Email: [email protected]
Phone: +61 2 1234 5678
Address: Level 10, 123 Casino Street, Sydney, NSW 2000, Australia